FAQ

Q1: What's the estimated delivery time?
Orders typically arrive in 7-12 business days across the continental U.S. (excludes Alaska/Hawaii). This excludes processing time and carrier delays.

Q2: How do I report a damaged or incorrect item?
Reach out on your delivery day through:
📩 Email: dongmichelle41@gmail.com
💬 Live Chat (9AM-9PM EST)
Tip: Send your order number + a photo of the unopened package for fastest resolution.

Q3: Why require same-day reporting?
Immediate documentation ensures:
✓ Faster carrier insurance claims
✓ Fresh evidence for quality checks
✓ Priority warehouse re-dispatch

Q4: What’s considered "business days"?
Mon-Fri, excluding these 6 holidays:
New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas

Q5: What if my package is stolen after delivery?
We recommend:
① Installing doorbell cameras
② Using workplace/secure locker addresses
Note: Claims require police report + security footage for investigation.