Shipping

🚚 Shipping & Returns Policy

We strive to make your experience seamless and worry-free. Here’s what you need to know:

1. Reliable Delivery Timeline
Every order is carefully processed and dispatched for delivery within 7–15 business days to addresses in the continental United States. While most packages arrive within this window, occasional delays due to carrier scheduling or regional logistics may occur. Rest assured, we work exclusively with trusted shipping partners to ensure your items arrive safely and efficiently.

2. Instant Support for Delivery Issues
Your satisfaction matters to us. If you encounter any problems with your order (e.g., damaged items, incorrect products, or missing parts), contact us directly on the day of delivery for immediate assistance. Simply reach out through our:

• Live Chat: Available 9 AM–9 PM EST (click the icon at the bottom right)

• Email: dongmichelle41@gmail.com (responses within 24 hours during business hours)

Please include your order number and a brief description of the issue. Our team will prioritize your case to resolve it swiftly, whether through replacements, refunds, or other tailored solutions.